Refund policy

At Perfora, we strive to ensure you receive authentic, premium oral care products in perfect condition. Because oral hygiene products come in direct contact with teeth and mouth, we adhere to strict health and safety standards.

1. 2-Day Return & Replacement Window
We offer a 2-day replacement or refund policy from the date of delivery if:
• You received a physically damaged, broken, or defective item.
• You received the wrong product or an item missing from your package.
• The package seal was tampered with during transit.

2. Hygiene & Sanitary Conditions
Due to hygiene safety rules:
• Opened, unsealed, or used personal oral care products (opened toothpastes, used whitening strips, or unwrapped accessories) cannot be returned unless they arrived defective.
• Returned items must be in their original packaging with all caps and labels intact.

3. How to Request a Return / Replacement
1. Contact our Customer Care helpline via Call or WhatsApp at 7780938743 (Mon - Sat, 10 AM to 7 PM IST) within 2 days of delivery.
2. Provide your Order Number along with clear photos or a short video showing the damaged or incorrect item.
3. Our team will verify and immediately dispatch a free replacement or initiate your refund.

4. Refund Timelines
• Prepaid Orders (UPI / Cards): Refunds are credited directly back to your original payment method (Bank Account / UPI) within 3 to 5 business days.
• Cash on Delivery (COD) Orders: Refunds are sent directly to your Bank Account via UPI or NEFT upon verification.

Customer Care: 7780938743 (Mon - Sat, 10 AM - 7 PM IST)